Returns/Exchanges

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@babsofficechairs.com and we will replace the damaged parts on your behalf. process an insurance claim on your behalf.

Cancellations:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns:

BabsOfficeChairs.com offers a hassle-free 30-Day Return Program outlined as follows. If you are not completely satisfied with your purchase and it did not meet your expectations, please call us at (513) 341-6317 or email us at info@babsofficechairs.com so we can assist you in the return process. Be sure not to send return orders to the factory or distribution center from which they were sent unless arrangements have been made by one of our staff. Upon acceptance of your request our staff will issue you a return authorization number that needs to be clearly affixed to the return box. Always call us to make these arrangements at (513) 34-6317 so we can answer all your questions and guide you through the process and assign a proper RMA number.

Please read the following to ensue your eligible for a refund:  

  • Products need to be returned in like-new condition and in the original factory packaging with filler intact. Upon inspection, we will issue a refund less of the cost of the outbound freight that we paid to get the product to you. You are responsible for getting the product(s) back to our warehouse at your expense. Note there may be a restocking fee if the products are not sent back in the original packaging.
  • The CoreChair product line will not except returns with any scratches or damaged components.
  • Chairs are not eligible for a return if there is pet hair on the cushions or in the wheels.
  • If you purchase a demo unit at a discount price, your order is not eligible for a return/refund.

Special order merchandise cannot be returned. Special order products are typically those that do not ship within 7 days and are configured with special fabrics and or options which are very custom. If you have any questions about what is special and what is not, please call us at (513) 341-6317. 

Parts orders are not returnable unless the part is flawed or defective.